Shipping & Returns

Shipping Information
 
Orders will be shipped within 1-2 business days after we receive the order. Currently we ship within Canada and to the USA. Please contact us for a shipping quote for international addresses.
 
CANADA
 
Orders within Canada ship Expedited Parcel for a flat rate of $10.
 
Uninsured lettermail is available for orders that are within the weight requirements. If lettermail is applicable to your order it will appear as an option during the checkout process.
 
Orders above $120 (before taxes) ship FREE!
 
Local delivery within Kitchener-Waterloo is available for $2. 
 

USA

Orders to the United States will ship for a flat rate of $15, with a delivery time of 5-15 days. Orders above $200 ship FREE!

 

INTERNATIONAL

Please contact for shipping charges. 

 

Shipping rates may change without notice.

 

Lost & Undelivered Packages

We regret that we cannot assume responsibility for lost or damaged packages, however we will do our best to help you locate a missing package. Undelivered packages will not be refunded or reshipped.


Return Policy

We want you to be completely happy with your purchase from Spool and Spindle! If you are unhappy for any reason, please contact us within 7 days of receiving your order. Most items can be returned for a full refund, less shipping costs, provided that they are in new, unused, and undamaged condition. There are no returns, exchanges, or refunds on fabric or patterns. Preauthorized returns must be properly packaged to prevent damage in transit, sent at the customer's expense, and received by us within 30 days of the purchase date to receive a refund. Once we have received the returned item, we will credit the original form of payment within 5 business days. We regret that items arriving damaged, or in unsaleable condition, will not be refunded.  

If we have made an error in your order, please contact us within 7 days of receiving your package so that we can correct our mistake!