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COVID-19 FAQ

COVID-19 FAQ


Are you open?

Yes! We are still processing and shipping orders. However we are not open to drop-in shopping, and we are not running classes at this time. We are offering a limited number of shopping appointments per week. If you wish to book an appointment to shop, please e-mail us. However, the fastest way to get your fabric is to place an order with us online.


Why aren’t you open to walk-in customers?

We've made the switch to online, but we're still here for you! All the advice, discussions, support and amazing fabric you knew from our shop is still here, ready to deploy! Just drop us an e-mail if you need some advice, suggestions, or a little nudge to get you sewing.

 

Can I call my order in?

At this time we are not able to take orders by phone; our fulfillment team is quite busy. Please use our website or email us if you need help.


Are you still shipping?

Yes! We are shipping orders out several times a week.


Can I pick up my order?

Yes! We offer curbside pick-up; you can choose this option during check-out. Please wait for the e-mail indicating your order is ready for pick-up as it will have instructions on where to go and what our pickup hours are. 


Our current Pick-Up hours are:

 Tuesday - Friday: Noon - 3pm

Tuesday Evening: 6:30pm - 8:00pm

Saturday: 10am - 1pm

If you are completely unable to come during these hours, we can work with you to arrange another time.


Are you still printing/how does printing work/ how much does it cost to ship?

We are still printing! For PDF prints, each page (33.1 x 46.8 ins) costs $3.50. We are only able to print copyshop and A0 sized files. Most patterns are between 1-3 pages, though some are occasionally more. If you can't tell how many pages your file is, we can figure that out for you. If you purchase too few pages we will invoice you for the overage, if you purchase too many we will refund you the overage. 

 To ship, if folded, the cost is $12. If you prefer the prints rolled into a tube, we can ship them for $15. Prints can be ordered on out website, and you can submit your files there as well; the shipping options will be listed during check out.


My tracking number isn’t working / how long will it take to arrive?


Canada Post is currently experiencing some delays in shipping, and is not consistently scanning tracking numbers. We have had some packages arrive quite quickly, while other packages have experienced delays. Please be patient, we are as eager as you are for your order to arrive. At this time, there is nothing we can do about the length of shipping transit time. 


Do you have mask making supplies?


We do! You can find elastic, nose ties, fabrics, and mask making kits here.


Have you put limits on mask supplies?

We are currently not placing hard limits on mask making supplies; however we do ask that you only purchase what you can reasonably make. Please be courteous of other mask makers so there are enough supplies to go around. 


Will you be getting more stock?

We are ordering more stock in regularly; and adding new items every week. To keep up to date on our stock, and to get advance notice of sales, sign up for our newsletter!


Can you tell me when you are getting X in / can you put me on a waiting list?

Send us an e-mail and we will do our best! With the global pandemic impacting shipping logistics, we can't always promise when something will arrive, but we'll let you know as soon as it does.


Can I add something to my order?


Absolutely! Please email us and we will add the items to your order and invoice you accordingly. Once orders have shipped, we can no longer make changes. 

You can also place additional orders, adding a note at checkout to combine with your existing order, and we will do our best to ensure they get combined appropriately. 


How long will my order take to fill?


Our fulfillment team is working as fast as possible to prepare your orders, however we are experiencing a higher volume of orders than typical. We are also taking extra measures to ensure the health and safety of our team, which include limiting the number of staff in the shop at any time and extra cleaning. It may take a few days for your order to be fulfilled. Our customer service team will let you know as soon as it is ready to pick up or it ships.


Can I rent/borrow/buy one of your class machines?

At this time our machines are unavailable.